SAP Knowledge Base Article - Public

2714327 - Obsolete Service Levels cannot be deleted


Obsolete Service Levels cannot be deleted.


SAP Cloud for Customer / Service

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Select the Service and Social view.
  3. Click the Service Levels hyperlink, under the SLA Setup section.
  4. Select an obsolete service level from the results list.

You can see that the Delete button is grayed out.


This is the expected system behavior.

As soon as a service level is set to status Obsolete it cannot be deleted anymore.

Only service levels with status In Preparation can be deleted.


Service Levels, Obsolete, Delete. , KBA , LOD-LE-CSM-SVL , Service Level Objective , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions