SAP Knowledge Base Article - Preview

2714243 - Codelist Restriction does not work for Ticket Type using Channel E-mail

Symptom

The ticket Type is not defaulted as per codelist Restriction when a ticket is created via e-mail channel


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

ticket type, employee support, codelist resctiction , KBA , ticket type , codelist restriction , employee support , LOD-LE-RC-CLR , Code List Restriction , Problem

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