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- Brazil is no longer observing daylight saving time (DST) as of 2019
- CCtr (SAP Contact Center) MTimexxx tables were not updated with the new dates and as a result customers experienced:
- Reports are off by one hour
- IVRs and schedules are closed 1 hour in advance
- Online Monitoring Contact View list, shows contact with 1 hour shift
- In other words, the system is taking into the account the old time zone changes and not the new ones
SAP Contact Center 7.0
DLST, Day Light Saving Time Change, DSLT, Time Change, Timezone, Change, register the time change, online reports time change, date OM monitoring , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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