Symptom
- When creating an incident on the One Support Launchpad, an error message appears: "We cannot find a valid system for your authorized installation".
- The sections for Customer, Product and Installation show "no entry".
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Environment
- SAP One Support Launchpad
- Incident Creation Wizard
Keywords
no entry, no valid system, create system, incident wizard, cannot create incident , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To
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