2713970 - "We cannot find a valid system" and "no entry" error when creating an incident on the SAP One Support Launchpad

Symptom

When creating an incident on the One Support Launchpad, an error message appears: "We cannot find a valid system for your authorized installation".
The sections for Customer, Product and Installation show "no entry".

Environment

SAP One Support Launchpad
Incident Creation Wizard

Keywords

no entry, no valid system, create system, incident wizard, cannot create incident , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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