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2713929 - Installation of SAP ASE 16.0 SP03 Cockpit is failing with "Invalid COCKPIT_HOME directory"

Symptom

  • ASE installation returns error message: "Invalid COCKPIT_HOME directory: <ASE_install_dir>\COCKPIT-4"
  • That <ASE_install_dir> is the correct directory - it is not invalid.  Permissions are fine.
  • The installation does complete with a summary screen saying that the installation failed with a message to look at the ASE_Suite.log but the ASE_suite.log does not exist in the specified location.
  • For SAP Systems running on ASE: the error can be reported during upgrade using saphostctrl:

DEBUG>>> 01-15-19 10:39:51 : ComponentSizeAction.install(): $DEVELOPER_DISK_SPACE_ADDITIONAL$ = 1443466117
DEBUG>>> 01-15-19 10:39:51 : UpdateACLAction: UpdateACLAction only supports Windows
DEBUG>>> 01-15-19 10:39:51 : CheckExistSCCInstance.install() : $SYBASE_SCC$ = COCKPIT-4
DEBUG>>> 01-15-19 10:39:51 : com.sybase.scc.instance.api.SccInstanceException: Invalid COCKPIT_HOME directory: /sybase/<SID>/COCKPIT-4
DEBUG>>> 01-15-19 10:39:51 : CheckExistSCCInstance.getSCCInstance() : Failed to initSccInstanceManager(*)
DEBUG>>> 01-15-19 10:39:51 : CheckExistSCCInstance.install() : set $SCC_EXIST_INSTANCE$ = -2

  • The same error is returned no matters which is the OS platform. For Linux/Unix the installer my recognises the "/” (the ROOT) filesystem size instead of the real filesystem size where the sybase software installed originally.


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Environment

  • SAP Adaptive Server Enterprise (ASE) 16.0 SP03
  • SAP Adaptive Server Enterprise (ASE) 16.0 SP03 for Business Suite

Product

SAP Adaptive Server Enterprise 16.0

Keywords

ASE COCKPIT, COCKPIT_HOME, nfs, shared, file system, mounted, installation, COCKPIT-4 , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , BW-SYS-DB-SYB , BW on Adaptive Server Enterprise , Problem

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