SAP Knowledge Base Article - Public

2712647 - LinkedIn 2.0 integration is not working on existing candidate profile - Recruiting Management

Symptom

When logging in as an existing candidate and applying with LinkedIn, it doesn't update the Candidate Profile using the LinkedIn information.

Environment

SAP Successfactors Recruiting Management

Reproducing the Issue

  1. Log in to External career site (RMK)
  2. Try to apply for a job using LinkedIn
  3. Verify that the LinkedIn information did not update the existing candidate profile

Cause

This is a system limitation that the candidate data is only brought in at the very beginning or during creation of a new candidate account. As of release b1808, you cannot use LinkedIn data to update an existing candidate profile.

Resolution

Since this is currently a system limitation, customers can submit an enhancement request to have the functionality (of using an existing account with Linkedin integration 2.0) considered within future development cycles by going to Customer Community Portal.

Keywords

Linkedin integration with existing candidate, apply with linkedin using existing candidate profile, apply with linkedin integration 2.0 , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions