SAP Knowledge Base Article - Public

2712296 - SAP Analytics Cloud subaccount is not visible in the SAP BTP Cockpit

Symptom

The SAP Analytics Cloud (SAC) subaccount is not visible in the SAP Business Technology Platform (BTP) Cockpit.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP Analytics Cloud
  • SAP Business Technology Platform

Reproducing the Issue

  1. Navigate to http://account.hana.ondemand.com.
  2. Login with your user credentials.
  3. Observe that the subaccount for SAP Analytics Cloud is not visible.

Cause

The subaccount for SAP Analytics Cloud is managed internally by SAP, thus subaccount information is not visible for everyone at the company.

Resolution

  • SAP Analytics Cloud tenants based on SAP data-centers (BTP Neo):

Subaccount information is only visible for one specific person, who has his/her S-user ID provided under the Datasource Configuration > SAP Cloud Platform Account > Account Information > Subaccount User in SAP Analytics Cloud:

DataSourceConfig.png

When logging into the SAP BTP Cockpit with that user, only the Cloud Connector information will be visible under the EPM Team Global Account:

A06B22CC.PNG

  • SAP Analytics Cloud tenants based on non-SAP data-centers (BTP Cloud Foundry):

Subaccount will not be visible in the BTP Cockpit for anyone.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, scp, sap cloud platform, cf , KBA , sub account subaccount , tenant used for below sap analytic cloud , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

Product

SAP Analytics Cloud 1.0