SAP Knowledge Base Article - Public

2712296 - SAP Analytics Cloud subaccount is not visible in the SAP BTP Cockpit


The SAP Analytics Cloud (SAC) subaccount is not visible in the SAP Business Technology Platform (BTP) Cockpit.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP Analytics Cloud
  • SAP Business Technology Platform

Reproducing the Issue

  1. Navigate to
  2. Login with your user credentials.
  3. Observe that the subaccount for SAP Analytics Cloud is not visible.


The subaccount for SAP Analytics Cloud is managed internally by SAP, thus subaccount information is not visible for everyone at the company.


  • SAP Analytics Cloud tenants based on SAP data-centers (BTP Neo):

Subaccount information is only visible for one specific person, who has his/her S-user ID provided under the Datasource Configuration > SAP Cloud Platform Account > Account Information > Subaccount User in SAP Analytics Cloud:


When logging into the SAP BTP Cockpit with that user, only the Cloud Connector information will be visible under the EPM Team Global Account:


  • SAP Analytics Cloud tenants based on non-SAP data-centers (BTP Cloud Foundry):

Subaccount will not be visible in the BTP Cockpit for anyone.

See Also

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SAP Analytics Cloud 1.0