The SAP Analytics Cloud (SAC) subaccount is not visible in the SAP Business Technology Platform (BTP) Cockpit.
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- SAP Analytics Cloud
- SAP Business Technology Platform
Reproducing the Issue
- Navigate to http://account.hana.ondemand.com.
- Login with your user credentials.
- Observe that the subaccount for SAP Analytics Cloud is not visible.
The subaccount for SAP Analytics Cloud is managed internally by SAP, thus subaccount information is not visible for everyone at the company.
- SAP Analytics Cloud tenants based on SAP data-centers (BTP Neo):
Subaccount information is only visible for one specific person, who has his/her S-user ID provided under the Datasource Configuration > SAP Cloud Platform Account > Account Information > Subaccount User in SAP Analytics Cloud:
When logging into the SAP BTP Cockpit with that user, only the Cloud Connector information will be visible under the EPM Team Global Account:
- SAP Analytics Cloud tenants based on non-SAP data-centers (BTP Cloud Foundry):
Subaccount will not be visible in the BTP Cockpit for anyone.
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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