SAP Knowledge Base Article - Public

2712126 - Application Error Occurred while viewing Insurance Plan Details from Insurance Tab

Symptom

Application error occurred is displayed while viewing Insurance enrollment from Benefits Overview portlet > Insurance tab.

Environment

  • SAP SuccessFactors - Employee Central
  • SAP SuccessFactors Employee Central - Global Benefits

Reproducing the Issue

1. Navigate to the Benefits Overview portlet of an employee.

2. Click on Go to Benefits link.

3. Benefits page of the employee is displayed, go to the Insurance tab.

Page keeps loading then application Error occured window is displayed.

fingerprint=579d9bc679c9c65a3b0b65545b3860d72df663a4

Cause

 SAP Support, please review Internal Memo for the logs.

Insurance Provider from the Insurance Plan Enrollment Details is null or no value.

Resolution

Ensure that the Insurance Provider is populated in the Insurance Plan Enrollment Details.

- This can be checked from the Benefit Enrollment from Workflow Request > Insurance Provider field. Or,

- Benefits Admin Overview >  Benefit Enrollment > Select Employee's Enrollment > Insurance Provider field.

Other things to be checked:

- Ensure that there are no UI rules setting a value to the Insurance Provider field.

- If you have business rule configured from BenefitInsurancePlanEnrollmentDetails object to automatically populate Insurance Provider field, ensure that the Value Type Resolver from the Manage Configuration UI is correct does not conflict with the business rule.

See Also

Global Benefits in Employee Central

Keywords

application error, insurance, fingerprint=579d9bc679c9c65a3b0b65545b3860d72df663a4, global benefits , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HXM Suite all versions