SAP Knowledge Base Article - Preview

2711482 - Multiple Matching Contacts on Unassociated E-mails Even Though There Is Only One

Symptom

You have sent an e-mail to the E-mail Channel of the system and it was transferred to the Unassociated E-mails view with Reason: Multiple matching contacts were found, but when you try to find the contacts on Customers work center, there is only one.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket ; E-mail ; Contact ; Unassociated E-mail ; Multiple ; Relationship , KBA , LOD-CRM-CON , Contact , Problem

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