SAP Knowledge Base Article - Preview

2710787 - Base install of BI is missing from the programs list after running a repair


  • Running a repair on the base install of BI leads to the installer crashing with no message being displayed on the screen
  • The setupengine log file shows the following message towards the end of the file:

 12:15:40.722 Error: Poco Exception: Connection reset by peer

12:15:40.787 Action execution process terminated with non-zero exit code: 1073807364.

12:15:40.788 Error: *** Action result: unknown.

  • The base install is missing from Control Panel -> Programs List after the repair, where users can now only see the update packages being displayed 



  • SAP BusinessObjects Business Intelligence (BI) 4.x
  • Windows Operating System


SAP BusinessObjects Business Intelligence platform 4.2


baseinstall, corrupt, restart , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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