You are sorting Accounts in ascending or descending order and you notice that Account names that start with special characters like Ä or Á etc appear below Z and not along A as expected. Logging on in the language that the characters belong to does not change the behaviour.
SAP Cloud for Customer
Reproducing the Issue
Go to the Customers workcenter.
- Go to the Accounts view.
- In the column with the account name, click the symbol for sorting and sort in ascending order.
Result: Account names that start with special characters appear below Z.
This is due to the C4C system not passing a language parameter to the HANA DB hence HANA doesn’t recognise what language you are logged in and puts the special characters at the end.
This is a limitation.
sorting, ascending, account, special characters , KBA , BC-ESI-ESF-BSA , Business Service Adaptation , LOD-CRM-ACC , Account , Problem