SAP Knowledge Base Article - Preview

2709666 - How to check the SOLR exception: UnknownIdentifierException: Active index not found.

Symptom

Console logs of hybris could show the following exception in some scenarios: (such as : selecting a main category in the storefront, opening backoffice):

NFO [update-apparel-ukIndex-cronJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] (update-apparel-ukIndex-cronJob) [SolrIndexerJob] Started indexer cronjob.
INFO [update-apparel-ukIndex-cronJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] (update-apparel-ukIndex-cronJob) [AbstractIndexerStrategy] No active index found, FULL indexer operation must be performed before any other operation
INFO [update-apparel-ukIndex-cronJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] (update-apparel-ukIndex-cronJob) [SolrIndexerJob] Finished indexer cronjob.
INFO [update-electronicsIndex-cronJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] (update-electronicsIndex-cronJob) [SolrIndexerJob] Started indexer cronjob.
INFO [update-electronicsIndex-cronJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] (update-electronicsIndex-cronJob) [AbstractIndexerStrategy] No active index found, FULL indexer operation must be performed before any other operation
INFO [update-electronicsIndex-cronJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] (update-electronicsIndex-cronJob) [SolrIndexerJob] Finished indexer cronjob.

INFO [update-apparel-deIndex-cronJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] (update-apparel-deIndex-cronJob) [SolrIndexerJob] Started indexer cronjob.
INFO [update-apparel-deIndex-cronJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] (update-apparel-deIndex-cronJob) [AbstractIndexerStrategy] No active index found, FULL indexer operation must be performed before any other operation
INFO [update-apparel-deIndex-cronJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] (update-apparel-deIndex-cronJob) [SolrIndexerJob] Finished indexer cronjob.

ERROR [hybrisHTTP9] [10.64.1.77] [SolrSearchRequestResponsePopulator] Exception while executing SOLR search
de.hybris.platform.solrfacetsearch.search.FacetSearchException: de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException: Active index not found: {indexedType=SolrIndexedTypeModel (8796093089951@2), active=true, facetSearchConfig=SolrFacetSearchConfigModel (8796093089944@1)}
at de.hybris.platform.solrfacetsearch.search.impl.DefaultFacetSearchStrategy.search(DefaultFacetSearchStrategy.java:180) ~[solrfacetsearchserver.jar:?]
at de.hybris.platform.solrfacetsearch.search.impl.DefaultFacetSearchService.search(DefaultFacetSearchService.java:89) ~[solrfacetsearchserver.jar:?]
at de.hybris.platform.solrfacetsearch.search.impl.DefaultFacetSearchService.search(DefaultFacetSearchService.java:78) ~[solrfacetsearchserver.jar:?]
at de.hybris.platform.commerceservices.search.solrfacetsearch.populators.SolrSearchRequestResponsePopulator.populate(SolrSearchRequestResponsePopulator.java:71) [classes/:?]
at de.hybris.platform.commerceservices.search.solrfacetsearch.populators.SolrSearchRequestResponsePopulator.populate(SolrSearchRequestResponsePopulator.java:1) [classes/:?]


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Environment

CX Commerce version 1808

Product

SAP Hybris Commerce 1808

Keywords

  • UnknownIdentifierException
  • SOLR
  • SOLR search
  • SolrSearchRequestResponsePopulator
  • FacetSearchException
  • indexing
  • index not found
  • FULL indexer operation
, KBA , CEC-COM-CPS-SER , Search , Problem

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