SAP Knowledge Base Article - Public

2705938 - Tokens Displaying in Offer Letter - RCM

Symptom

When generating an Offer Letter tokens point to fields that are empty while the placeholder remains in the Offer Letter.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create an Offer Letter and do not associate any values to the token
  2. Preview the Offer Letter
  3. Notice the page loads with the tokens populated

Cause

This is expected behavior when previewing the Offer Letter via e-mail or PDF.

Resolution

See the example below:

  • After setting up the offer letter to your satisfaction, click the Next Step button to preview the offer letter:

Preview_Offer_ Letter.png

  • Notice a preview page loads with the tokens populated.
  • If the value for the field associated to the token is blank, the token will remain as a reminder to the user it should be manually replaced or the data should be filled into the field before generating a letter.

Keywords

SF success factors RCM previewing empty field place holder blank missing email , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions