SAP Knowledge Base Article - Public

2705347 - Request to Rename Onboarding Account ID - Onboarding 1.0 [Service Request] [Out of Scope]


  • How to request renaming an Onboarding Account ID?
  • How to match Account ID with BizX Company ID?


SAP SuccessFactors Onboarding 1.0 - All Versions


For Go-Live and Live Customer(s)

Renaming the account ID needs to be engage with an SAP Certified Partner, SAP Professional Services, or Consulting. Please contact your SAP Account Manager or SAP Customer Success Manager to direct you to proper channels.


For Implementation Partner(s) and Consultant(s)

  1. Login to SAP SuccessFactors HCM Cloud Operations Portal with your SAP ID. (The hyperlink will direct you to refresh form)
  2. Click the Operations Request tab and select the ONB Account Rename Request.
  3. Fill-out all the required details.
  4. Provide the needed information and ask written approval from the client by using below template. 

      From :
      To :

      E-Mail Subject : Request to Rename Onboarding Account ID and Match it with BizX Company ID
      E-Mail Body :

      I confirm approval of renaming the Onboarding Account ID, see below information:

      Customer Name:

      BizX Company ID :
      BizX Data Center :
      BizX Environment : Production/Preview

      From ONB Account ID :
      To ONB Account ID :



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      SAP SuccessFactors Onboarding all versions