SAP Knowledge Base Article - Public

2704155 - Synchronising Contact via Server Side Add-in creates a new Account in Cloud for Customer

Symptom

When synchronizing a contact from Outlook to Cloud for Customer via Server Side Add-in, a new account is created in Cloud for Customer.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Outlook.
  2. Click People.
  3. Click the Contacts Folder.
  4. Open any Contact.
  5. In the Company field fill in any account name.
  6. If the account exists in Cloud for Customer, it will sync the contact, if not, it creates an account.

Cause

This is an expected behavior.

If an account (which corresponds to the company name) is not found in Cloud for Customer, a new account will be created.

Resolution

You can use the option "Keep Accounts Read Only" in your Profile settings > Sync Settings > Account card.

When this option is enabled the server-side sync will not create a new account while creating contacts when the account is not found.

Contacts will be created without account.

Keywords

Server Side Integration, contact sync creates account, new account , KBA , server side integration , contact sync creates account , new account , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions