SAP Knowledge Base Article - Public

2702132 - Unable to Reward User

Symptom

User is unable to Reward a User

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"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

 

Environment

  • SAP SuccessFactors Spot Awards
  • Rewards and Recognition

Reproducing the Issue

  1. Select Compensation from menu 
  2. Select Rewards &Recognition
  3. Select Recognize & Reward Someone
  4. Choose Employee
  5. Click Next
  6. Choose Category
  7. Click Next
  8. Choose Level
  9. Click Next
  10. Confirm Award Selections
  11. Click Next
  12. Enter Details - Required
  13. Click Next
  14. Click Submit...See attached error

Resolution

Level was Read-Only - hence award submission was failing.

Changed the level field from Readonly to Editable - After the change, it started Working as expected.

  1. Access system
  2. search Configure Object Definitions
  3. Go te "level"
  4. Change level to "Editable" 

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Keywords

SF, success factors, Unable to reward, Rewards and Recognition , KBA , LOD-SF-RNR , Reward and Recognition (Spot Awards) , Problem

Product

SAP SuccessFactors HXM Suite all versions