SAP Knowledge Base Article - Public

2702031 - Request Observation Scenarios in SuccessFactors Learning


It is desired to understand the possible scenarios related to the request observation feature.


SAP SuccessFactors Learning


When an item needs to be observed, there are different scenarios that may happen based on the system configuration:

  1. The learner can select any other user when requesting the observation.
  2. The learner can only select the authorized instructors configured for the item.
  3. The learner cannot select another user to request the observation. This would be done by the LMS admin. In the item details page, users can view the observers but they cannot nominate.

More details about it can be found in the SAP Help Portal.

If it is desired to have a different behavior/option within the system, it would be possible to submit an enhancement request to have it considered within future development cycles – you can do this on our Customer Influence portal at

See Also

  • KB article 2090228 - How to submit enhancement requests for SAP SuccessFactors Products
  • KB article 2469770 - Observation Task Checklist Functionality in SuccessFactors Learning


sf, success factors, LMD, limit, option, settings, configuration, behavior , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , Problem


SAP SuccessFactors Learning all versions