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2701036 - S/4HANA 1809 Error Loading Tile for Smart Business Tiles in Fiori Launchpad Designer

Symptom

In the Fiori Launchpad, Analytical applications show "Cannot load tile", and Fiori Launchpad Designer Smart Business tiles display:

2017-07-07_15-57-19.png

In the result of the request:

/sap/opu/odata/UI2/PAGE_BUILDER_CUST/Pages('X-SAP-UI2-CATALOGPAGE%3A<ID of the affected catalog>')?$expand=Bags/Properties,PageChipInstances/Chip/ChipBags/ChipProperties,PageChipInstances/RemoteCatalog,PageChipInstances/ChipInstanceBags/ChipInstanceProperties

The following error messages are found:

  • Failed to read UI2 CHIP configuration for CHIP name X-SAP-UI2-CHIP:SSB_CONTRIBUTION. RC: 7 Service not active:/sap/bc/ui5_ui5/sap/ssbtiless1/ssuite/smartbusiness/tiles/contribution/ContributionTileChip.xml

  • Failed to read UI2 CHIP configuration for CHIP name X-SAP-UI2-CHIP:SSB_BLANK. RC: 7 Service not active:/sap/bc/ui5_ui5/sap/ssbtiless1/ssuite/smartbusiness/tiles/contribution/ContributionTileChip.xml

  • Failed to read UI2 CHIP configuration for CHIP name X-SAP-UI2-CHIP:SSB_NUMERIC. RC: 7 Service not active:/sap/bc/ui5_ui5/sap/ssbtiless1/ssuite/smartbusiness/tiles/contribution/ContributionTileChip.xml
  • Failed to read UI2 CHIP configuration for CHIP name X-SAP-UI2-CHIP:SSB_DEVIATION. RC: 7 Service not active:/sap/bc/ui5_ui5/sap/ssbtiless1/ssuite/smartbusiness/tiles/deviation/DeviationTileChip.xml

  • Failed to read UI2 CHIP configuration for CHIP name X-SAP-UI2-CHIP:SSB_TREND. RC: 7 Service not active:/sap/bc/ui5_ui5/sap/ssbtiless1/ssuite/smartbusiness/tiles/trend/TrendTileChip.xml

These errors also show in table /UI2/CHIP_CHDR.

AND / OR 

The Smart Business tiles display "Error Loading Tile '<Tile Name>' " as below:

ssbtileslibs1.png

The console displays:

  • Resource Chip not found
  • 403 Not Authorized for http(s)://<HOST>.<DOMAIN>:<PORT>/sap/bc/ui5_ui5/sap/ssbtileslibs1/Util.js


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Environment

  • SAP Fiori
  • SAP S/4 HANA 1809
  • SAP Smart Business

Product

SAP S/4HANA 1809

Keywords

ssbtiless1 ssbtileslibs1 ICF SSB Error Loading Tile 403 Not Activated 1809 Reference Lost Analytical Apps analytics fiori launchpad designer , KBA , sap_prc_bc_purch_analytics , sap_tc_prc_common , CA-GTF-SB-S4H , Smart Business for S4HANA , CA-FLP-ABA , ABAP Services , Problem

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