SAP Knowledge Base Article - Preview

2700710 - Data Protection Officer "DPO" is unable to find interaction to be deleted whereas the Online Monitoring still has un-anonymized data pending

Symptom

  • DPO has generated personal data report using the "Generate Personal Data Report tool"
  • The tool does not provide interactions to be deleted for specified contact numbers
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  • When compared to the results in the Online Monitoring, there still appears to be data not anonymized
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Environment

SAP Contact Center 7.0

Product

SAP Business Communications Management 5.5 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, DPO , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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