You send Business Partners from ERP through Odata to Cloud for Customer (C4C) and see that the e-mail and phone number are not being sent over.
SAP Cloud for Customer
Reproducing the Issue
Prerequisites: you have a working integration scenario by using interface BusinessPartnerReplicationIn.
- Send a Business Partner from ERP to C4C with an Odata service.
- Open the Business Partner.
- E-mail and Phone number fields are empty.
You send the data for e-mail and phone number within the wrong node in the payload.
The data should be sent under the EmailUsage and TelephoneUsage nodes in the payload.
E.g. for EmailUsage:
E-mail and Phone number Odata, Odata Business Partner , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To