Symptom
You may have open questions/requests/issues while using functions from SAP Platinum Engineering Libraries.
For Example: You have created a BTM task using Platinum Engineering Library in SDK. Now when you try to change the priority of the task from Home-> Inbox work center view, the change is not saving.
Environment
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SAP Hybris Cloud for Customer
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SAP Business ByDesign
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SAP Cloud Applications Studio
Cause
SAP Platinum Engineering Libraries are "existing internal functions from SAP", so they are not revised by the documentation team yet. These functions are not released for general uses. They have been developed specifically for a customer paying for this from the IBSO(formerly known as C4C/BYD Cloud Service Center).
Resolution
If you need service from the IBSO, please kindly contact IBSO as follows.
Note: The services of the IBSO will be charged as packaged services based on fixed prices.
- If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
-
If you are a customer:
- Contact your Account Executive
- Check the link https://www.sap.com/uk/services/innovation.html#contact-us
See Also
https://blogs.sap.com/2017/09/25/sap-platinum-engineering-libraries/
Keywords
PlatinumEngineering;Platinum Engineering Libraries;IBSO contact;Platinum , KBA , AP-XPE , Custom Specific Development , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To