SAP Knowledge Base Article - Public

2698916 - Facing Issues while Using SAP Platinum Engineering Libraries

Symptom

You may have open questions/requests/issues while using functions from SAP Platinum Engineering Libraries.

For Example: You have created a BTM task using Platinum Engineering Library in SDK. Now when you try to change the priority of the task from Home-> Inbox work center view, the change is not saving.

Environment

  • SAP Hybris Cloud for Customer
  • SAP Business ByDesign
  • SAP Cloud Applications Studio

Cause

SAP Platinum Engineering Libraries are "existing internal functions from SAP", so they are not revised by the documentation team yet. These functions are not released for general uses. They have been developed specifically for a customer paying for this from the IBSO(formerly known as C4C/BYD Cloud Service Center).

Resolution

If you need service from the IBSO, please kindly contact IBSO as follows.

Note: The services of the IBSO will be charged as packaged services based on fixed prices.

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer:

See Also

https://blogs.sap.com/2017/09/25/sap-platinum-engineering-libraries/

Keywords

PlatinumEngineering Platinum Engineering Libraries , KBA , AP-XPE , Custom Specific Development , How To

Product

SAP Business ByDesign 1808 ; SAP Cloud Applications Studio 1808 ; SAP Cloud for Customer add-ins 1808