SAP Knowledge Base Article - Public

2698140 - "Where To Go" Tile is Blank [New Hire Activity] - Onboarding 1.0

Symptom

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

When New Hire tries to click the Where To Go tile, it is blank

SAPSUPPORT-00014 07-04-2019 8.43.35 AM.png

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Cause

  • SAP SuccessFactos Employee Central is not configured
  • Location's Data Key is not the standard (DeptCode)
  • New Hire does not have DeptCode in his/her HR Data record in Onboarding

Resolution

For Live Customer(s), Implementation Partner(s) and Consultant(s)

Scenario A: Employee Central not Enabled

Answer: Please deactivate the "Where To Go" tile in Manage Homepage by moving it to Not Used section. If you would like to have this feature, please consult with an SAP Certified Partner or SAP Professional Services to implement SAP SuccessFactors Employee Central. Kindly request an enhancement if you would still like to use the feature without Employee Central enabled.

For configuration of the tile, see KBA 2539042

 

Scenario B: Location's Data Key is not the standard (DeptCode)

Answer: The Location's data key is custom, please reach out to an SAP Certified Partner or SAP Professional Services

 

Scenario C: New Hire does not have DeptCode in his/her HR Data record in Onboarding

Answer: Ensure that DeptCode is mapped in SAP SuccessFactors Recruiting to pass the record in Onboarding OR have a panel to capture Location (DeptCode)

Keywords

Where to Go, EC, Corporate Structure, blank, not working , KBA , LOD-SF-OBD-POD , Home Page, Pods and Portlets, To Do List , LOD-SF-OBD-NHA , New Hire Activity , Problem

Product

SAP SuccessFactors Onboarding all versions