SAP Knowledge Base Article - Public

2696536 - Unable to select Plant or Purchasing Organization when creating a Service Organization

Symptom

When creating a Service Organization or Purchasing Organization, the dropdown list of field Plant shows no values.

Environment

SAP S/4HANA Cloud.

Reproducing the Issue

  1.  Go to App Maintain Service Organizations and click Create.
  2.  Fill Sales Organization, Division, Distribution Channel and Purchasing Organization.
  3. Click the dropdown list for Plant or Purchasing Organization, nothing shows.

Cause

  • You have not maintained a standard Purchasing Organization or Sales Area relationship for the Plant.
  • You have not assigned the Company code a Purchasing Organization.

Resolution

  • If the Plant don't shows:
  1. Go to app Manage your solution, and select option Configure your solution.
  2. In the search tab enter the Organization and select the first item (Application area: Organization, Sub Application area: Organization, Item Name: Organization).
  3. Then select to configure the first step: Organizational Structure.
  4. In the Organizational Hierarchy select the company, then open the Plant section, select the Plant  and click Set Standard Purchasing Organization, and select the purchase organization.
  5. In case the Sales Area is missing, please also add the Sales Area to the Plant.
  • If the Purchasing Organization is Blank:
  1. Go to app Manage your solution, and select option Configure your solution.
  2. In the search tab enter the Organization and select the first item (Application area: Organization, Sub Application area: Organization, Item Name: Organization).
  3. Then select to configure the first step: Organizational Structure.
  4. In the Organizational Hierarchy select the Company Code, click add units and add the respective Purchasing Organization.

 

Keywords

Service Organization, Plant, Purchasing Organization, Organization, Manage your solution, Configuration, Sales Organization, Distribution Channel, Company Code, Sales Area, Plant Assignment, , KBA , CA-CPD-SS , S/4HANA Professional Services Cloud - CPM , Problem

Product

SAP S/4HANA Cloud all versions