A file has been uploaded to SAP Jam. A message appears and remains permanently:
"We are converting this document and you will be able to view it soon. A preview is currently unavailable for this file. Please download it to view."
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Reproducing the Issue
- In an SAP Jam group go to 'Content' and select 'Upload'
- Upload a document
- Can be caused by various issues, most common issue is a performance issue with the respective data center.
- SAP Jam does not retry conversions when this issue occurs
Re-upload the document
error, stuck, "does not display" , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem