SAP Knowledge Base Article - Public

2694706 - Unable to view activities or opportunities in Side pane in Outlook add-in

Symptom

Few users an unable to view the activities, opportunities etc. of a contact in the side pane of outlook add-in. A note "This view is empty" is written. Where as the admin can view the activities.

Reproducing the Issue

  1. Login to outlook add-in with a non admin credentials.
  2. Go to side pane.
  3. Search for a contact and click enter.

You can see the tile of "Opportunities" and "Activites" but the box is empty with the message "This view is empty". Please refer attachments.

The same issue might not be reproducible from admin credntials.

Cause

This is because the user is not assigned the relevant WC views under Work Center and View Assignments.

Resolution

  1. Go to Edit Access Rights for the user and check the Work Center and View Assignments.
  2. Under COD_ACTIVITIES" enable anyone of the follwing:
  3. COD_TASK

    COD_APPOINTMENT

    COD_EMAIL

    COD_PHONECALL

  4. Logout from the outlook plugin and login again.
  5. Now Activities section will be enabled.

If any of the other Values(Opportunity/Lead/Activity/Sales-Quote/Campaign/Sales-Order) gets disabled in the side pane, you can enable the below mentioned values that have been added under WOC Views.


"COD_OPPORTUNITY_WCVIEW" - Opportunity
"COD_MKT_PROSPECTWC" (Both) - Leads
"COD_MARKETINGLEAD"
"COD_CAMPAIGN - Campaign
"COD_QUOTE_WCVIEW" - Sales Quote
"COD_SALESORDER_WCVIEW" - Sales Order

Keywords

missing activities, missing opportunities, unable to view activities, outlook-addin, side pane, This view is empty, , KBA , side pane , missing activities , this view is empty , outlook-addin , activities side panel , LOD-CRM-GW-OUT , Outlook , Problem

Product

SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811