SAP Knowledge Base Article - Public

2694372 - System Behavior - Warning Message Updating Form That Uses DocuSign - Onboarding [Forms]

Symptom

This article provides information about the behavior when updating a PDF Form. See below for the warning message.

  • This form template is used in form process with Docusign integration enabled.
  • Updating the template may cause errors for current users.
  • We will change the FORM CODE to avoid the errors.
  • If you want to keep the current FORM CODE please disable the 'Use Docusign' checkbox in the form process settings.

    2018-09-15_13-27-07.png

Note

Only organization who uses DocuSign eSignature will receive this warning message.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in to the instance and go to Onboarding.
  2. From the Onboarding Dashboard dropdown, select Settings then PDF Forms.
  3. Go to the Form group folder where the form needs to be updated can be found.
  4. Select the PDF form that needs to be updated.
  5. Choose file and upload the new PDF form.
  6. The warning message comes up. 

Resolution

The warning message is created if the PDF Form being updated is currently use in a proccess and with active pending activities.

Note

Updating the PDF form with same Form Code will trigger errors in pending activities that are currently in the signature stage or activities created before the change.

Keywords

  • SAP SuccessFactors, Onboarding, OBD, ONB, LOD-SF-OBD
  • Documents, Forms, PDF, Signature, Activities, Pending, Reference Files
  • DocuSign, DSN, Signature, Signing, integration, 3rd Party, API
problem, difficulty, trouble, worry, complication, difficult situation; snag, hitch, drawback, stumbling block, obstacle, hurdle, hiccup, setback, catch; predicament, plight; misfortune, mishap, misadventure; a dilemma, quandary;
information, details, particulars, facts, figures, statistics, data; knowledge, intelligence, instruction, advice, guidance, direction, counsel, enlightenment, news, word, hot tip
solution, answer, result, resolution, way out, fix, panacea; key, formula, explanation, interpretation , KBA , #sfobdneedtopublished , #sfobdsystembehavior , #sfobdforms , #sfobddocusign , LOD-SF-OBD-FRM , Forms, PDF, E-Verify and Compliance Forms etc. , LOD-SF-OBD-DSN , DocuSign , Problem

Product

SAP SuccessFactors Onboarding ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SAP SuccessFactors Onboarding 1805 ; SAP SuccessFactors Onboarding 1811 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508