SAP Knowledge Base Article - Public

2693406 - Receiving Error: "Asynchronous Task is Completed with Error" due to DHS TNC Forms Unsigned [Compliance] - Onboarding 1.0

Symptom

E-Verify activity received an 'Asynchronous task is completed with error.' message when case status of E-Verify is under DHS TNC Forms Unsigned.

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

  1. Navigate to SAP SuccessFactors HCM > Onboarding > E-Verify Activity of Candidate
  2. When opening the activity the error message shows: 'Asynchronous task is completed with error.'

Cause

The reason for this error varies from time to time and due to non-sync in the status of the activity in both Department of Homeland Security and SAP SuccessFactors Onboarding.

The following are common error tags or messages found in the logs of affected new hires:

  • EVerifyReferTNCRetrieveRDCAsyncTask
  • An error occurred while executing the task.
  • Error Code 00-00033
  • Invalid case state for current operation

Resolution

For Live Customer(s)

This is a known issue and can only be resolved with intervention of SAP Cloud Product Support. When you encounter this behavior, please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident and we will check the record of new hire directly in E-Verify database. In addition, follow the template when creating an incident and provide the needed information below.

  • Subject: KBA 2693406 - Asynchronous Task is Completed with Error (DHS TNC Forms Unsigned]
  • Component: LOD-SF-OBD-EVF
  • Problem Description:
  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert affected hire/candidate's E-Verify Case Number]
    • [Insert screenshot of the issue]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

Note

Our engineering is reviewing this issue, this KBA will be updated time to time.

Keywords

OBD, ONB, LOD-SF-OBD, e-Verify, Everify, E-Verify, DHS, United States Department of Homeland Security, United States Citizenship and Immigration Services, USA, United States of America, Verification, Verify, Employment, I-9, I9, SSA, Social Security Administration, Authorized, Work, DHS Tentative Nonconfirmation (TNC), ONB-20066, Error Code [00-00033] , KBA , #sfobdeverify , #sfobdneedtopublished , #sfobdproblem , #sfobdissue , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SAP SuccessFactors Onboarding 1805 ; SAP SuccessFactors Onboarding 1811 ; SAP SuccessFactors Onboarding 1902