SAP Knowledge Base Article - Public

2693055 - While creating a new Service Organization no plant is available

Symptom

In app "Maintain Service Organizations" a new Service organization needs to be created, but when trying to do so there is no plant available in the dropdown list.

Environment

S4/HANA Cloud

Reproducing the Issue

  1. Open app "Maintain Service Organizations"
  2. Create new Service organization
  3. Fill the required fields
  4. Try to choose a Plant from the dropdown list, there is none available

Service organizations

Cause

For the chosen Plant there is no standard Purchasing Organization or a Sales Area relationship maintained in the Organizational Structure.

Resolution

  1. Open app "Manage your solution" → click "Configure your solution" → Application Area Organization → Configuration step "Organizational Structure" (SSCUI ID 100066) and click button "Configure"
  2. Search for the plant, which should be assigned in app "Maintain Service Organizations"
  3. If there is no Standard Purchasing Organization, click "Add Relationships" and choose the appropriate Purchasing Organization. Afterwards click "Set Standard Purchasing Organization" and select a Purchasing Organization in the popup
  4. In case the Sales Area is missing add the Sales Area relationship to the plant

Organizational Structure

Keywords

flexorg, sales area, purchasing organization, relationship, assign, default, , KBA , SV-CLD-FRM-INF , Implementation Framework Infrastructure , CA-CPD-SS , S/4HANA Professional Services Cloud - CPM , Problem

Product

SAP S/4HANA Cloud 1805