2692971 - SAP SuccessFactors Known Issues for the 1H 2021 Release

Symptom

This Knowledge Base Article (KBA) lists top-reported issues for the 1H 2021 releases. In the spirit of transparency and mutual success, we sincerely appreciate your partnership as we, together, identify and report the status of issues associated with these releases.

If you are looking for a list of defects fixed in the 1H 2021 release, check out Notable Fixed Issues in the SAP Help Portal.

If you are looking for a list of new and changed features, check out SAP SuccessFactors What's New in the SAP Help Portal.

For all other product and release updates, visit the SAP SuccessFactors Community.

Notes

While this KBA is updated as often as possible, there may be certain issues that are not included due to miscellaneous conflicts. Please note that if resolving an issue causes a usability or functional change, the new experience will be documented in applicable implementation guides in the SAP Help Portal.

If a known issue is related to a feature or functionality introduced in the release, you can find the information in the "What's New Viewer Reference Number related to this issue" column.
Not all Known Errors will be included in the Known Issues KBA because Known Errors can be created at any point during a product's lifecycle. To find out how to search for Known Error KBAs go to SAP Product Support introduces a new KBA Category: Known Error

Environment

SAP SuccessFactors HXM Suite

Resolution

To improve usability, we now provide a spreadsheet listing the different reported and resolved issues for the release. For a complete list of issues for the 1H 2021, 2H 2020, and 1H 2020 releases, download the spreadsheet from the Attachment section of this KBA. Prior to submitting an incident, please carefully review the information in this table.

1H 2021 Open Known Issues

SAP SuccessFactors Solution	Issue Description	Reference Number	What's New Viewer Reference Number related to this issue	Status
Compensation	When the "Approved Date" field is mapped to any token in Manage Document Template Mapping while creating Document Generation Templates for Email Notifications or Award Certificates, then a blank value is displayed in place of the Approved Date in the Email Notifications or Award Certificates. We are aware of this issue and are working on resolving it. There is no workaround available for this issue.	RNR-5092		Open
Continuous Performance Management	A user sees an error when creating an Activity if a Activity Status has not been selected as Default. The user must refresh the page to continue on in the application, but will not be able to create an Activity. We are aware of this issue and are working on resolving it. Workaround: An administrator goes to the Continuous Performance Management Configuration view in the Admin Center. The administrator selects one Activity Status as Default from the Activity Status Label table and saves the change.	SL-8348		Open
Employee Central	After user A delegates his workflow to user B, the workflow is escalated to user C due to lack of response from user B. User C declines escalation and user A becomes the current step approver again. User A has no relevant to-do entry in his Advanced To-Do page (the Approve Requests page); user B has one, but can do nothing. We are aware of this issue and are working on resolving it. There is no workaround available for this issue.	ECT-153899		Open
Employee Central	If you have 1:1 association for a parent/child MDF object (for example, Parent, Child 1, Child 2, Child 3) that has previously saved data, when you delete either Child 2 or 3, the user is given an option to re-add Child 1. Affects all customers with 1:1 parent/child associations in MDF objects that have previously saved data for those objects. We are aware of this issue and are working on resolving it. Workaround: We recommend that users do not select the Add <Child Object> button.	ECT-164285		Open
Employee Central	From the Actions menu, when you select Change Job Information and Compensation Information, if you select the Help icon, but no help content is configured, then a UI error is displayed. This affects all customers who want to view help content. We are aware of this issue and are working on resolving it. The solution is to configure help content for this page.	ECT-164433		Open
Employee Central	When hiring from Onboarding in Manage Pending Hires tool, you see an application error after clicking submit on the hire page when global assessment or concurrent assessment features are on. We are aware of this issue and are working on resolving it. There is no workaround available for this issue.	ECT-164437		Open
Employee Central	This is an issue where reading a reference field after the creation of a generic object from rules would result in empty/NULL property when read in the same transaction. This affects customers adding custom reference fields to a Deduction object. We are aware of this issue and are working on resolving it. There is no workaround available for this issue.	ECT-165255		Open
Employee Central	When you're importing Job History using OData APIs, if the payload has data for multiple users, and more than 100 records, the data is not imported. We are aware of this issue and are working on resolving it. Workaround: Modify the payload to include not more than 100 records and import the data again.	ECT-165881		Open
Employee Central	Changed pay component values are not saving in Compensation Information in rules where the Event Reason Derivation rule scenario is used. We are aware of this issue and are working on resolving it. Workaround: Create the same rule using the basic rule scenario (rather than the event reason rule scenario) and check that all pay component groups referenced in the rule have the flag "Show on Comp UI" set to true (the actual visibility for users can be controlled using permissions). Then the basic rule can be used to set the event reason.	ECT-166601		Open
Employee Central	The propagation of the calculated amount field does not work for imported recurring pay components when the Centralized services setting is enabled. We are aware of this issue and are working on resolving it. Workaround: Turn off the Centralized services setting for Recurring Pay Components.	ECT-167782	ECT-133297	Open
Employee Central	Editing custom fields in an approved Single Approved Record does not change the status to To Be Submitted. We are aware of this issue and are working on resolving it.	TIM-19066	TIM-18185	Open
Employee Central	The legend entries "Today", "Selected", "Working Day", "Non-Working Day" in the Team Absence Calendar are not translated correctly in language Polish. We do not plan to provide a patch as this is only in Language Polish and just a legend on the UI which is not translated correctly.	TIM-19917		Open
Employee Central	For screen reader support on the team absence calendar the information for a single line item might be read twice. We are aware of this issue and are working on resolving it.	TIM-22209		Open
Employee Central	When the user creates a request for a recurring absence, BBCodes for formatting text messages (for example, bold text) aren't supported. We are aware of this issue and are working on a resolution.	TIM-23045		Open
Employee Central	The issue occurs only for allowances in the new Time Sheet UI. When allowance with a custom field of type Picklist is added and saved, picklist id instead of picklist value is shown. After page refresh, the picklist value name is shown correctly for allowances. We are aware of this issue and are working on resolving it.	TIM-23234		Open
Employee Central	If the Time Account Posting Rule permission is not granted, on the Time Off ESS UI you don't see any balances, but instead the following message "There is no favorite time type configured with the associated time account for this user", although there is a favorite time type. In this case, balance cannot be shown due to missing permission. Workaround: Please assign the "Time Account Posting Rule" permission to view the Time Account balances. We are working on improving the error message.	TIM-23717		Open
Goals	When users cascade personal goals, an error occurs if a goal plan template contains the optional field "comments". We are aware of this issue and are working on resolving it.	TGM-14434	TGM-10712	Open
Goals	When no goal plan state is configured, users can't cascade goals to direct or matrix reports unless users have both the "cascade" and "create" permissions. We are aware of this issue and are working on resolving it.	TGM-14535	TGM-10712	Open
Learning	When an administrator exports an exam, the value for the 'Number of Objective Questions to Include in Exam' field is being set to the maximum number of active questions in the objective instead of the maximum number of questions in the exam. We are aware of this issue and are working on resolving it.	LRN-113182		Open
Onboarding	When the hiring Manager views the Form I-9 PDF, the signatures are misaligned on the form. We are aware of this issue and are working on resolving it.	OBX-17703	OBX-12372	Open
Onboarding	The To-Do tile for Complete Compliance Task appears on the home page until the E-Verify process is completed even when the other compliance tasks of the new hire are completed. This issue only affects new hires in the instances who are assigned with the E-Verify task. We are aware of this issue and working on resolving it.	OBX-17949		Open
Platform	When you view the details of a competency, the Library field may appear blank. We're aware of this issue and are working on resolving it. Workaround: Ensure that the status of the library associated with the competency is Active. Further, while creating competencies, ensure that the status of the associated library and category is Active.	EAS-27763		Open
Platform	In the Spot Award guided experience, when you select multiple nominees, set a custom award amount for the first nominee and set an award amount for another nominee, the award amount of the first nominee disappears. We are aware of this issue and are working on a resolution. Workaround: Give awards to nominees one by one. or Make the nominee you want to award with a custom amount as the last selected one.	EAS-28736		Open
Recruiting	Labels of some date fields in Recruiting wrongly appear as "deprecated". However, there's no impact on functionality. We are aware of this issue and are working on resolving it. There is no workaround available for this issue.	RCM-95817		Open
Recruiting	On saving a job requisition, the user's additional information is lost. There is no workaround available for this issue. We are aware of this issue and are working on resolving it.	RCM-95836		Open
Recruiting	The operator field value is lost on doing any "Save" action on the job requisition. Workarounds: - Disable the "Hide Username in the UI" option in "Platform feature Settings" from Admin Center. - Disable the Universal Person Advanced Search from the feature toggle. To disable, log on to the feature toggle console and select the "AFT_UPS_DisableUniversalPersonAdvancedSearch" toggle. Click edit and mention the company's name to turn off the toggle.	RCM-96782		Open
Reporting	The Duplicate action is not working for Story reports. We are aware of this issue and are working on resolving it. Workaround (except for Stories imported from Content Store): For the Story reports that you want to duplicate, export the Story (Test), rename the Story (Test_new), and then import the previously exported version. Both the Story reports (Test and Test_new) are available in Report Center.	AYT-38040		Open
Reporting	If an implementation partner or the SAP Cloud Support team is updating your company settings, it might cause the Spreadsheet Reports, List Views, and Spotlight Views to disappear. We are aware of this issue and are working on resolving it. There is no workaround available for this issue.	AYT-43590		Open

1H 2021 Resolved Issues

SAP SuccessFactors Solution	Issue Description	Reference Number	What's New Viewer Reference Number related to this issue	Status	Patch Date
Calibration	If you choose the calculated rating from the Performance data source in a calibration template and specify a range in a guideline, the range you defined is lost after you've saved the calibration template and reopened it. We are aware of this issue and are working on resolving it.	CAL-7371	CAL-7091	Resolved	April 23
Compensation	When thank you type program or a currency/points type program has no maximum/minimum guideline value and modifications are made to the programs of these type after 1H 2021 release, nominations for spot award will fail with an error. Nominations for spot awards will also fail for new thank you type program or a new currency/points type program which has no maximum/minimum guideline value and is created after 1H 2021 release. We are aware of this issue and are working on resolving it. There is a temporary workaround for this issue with existing currency/points type programs. The workaround is to add the same amount as guideline amount for maximum/minimum guideline amount and 0 for increment amount. Workaround for Thank You type program is to edit the Thank You type program from Manage Data and add the "Maximum guideline amount" as 0 under the guideline section.	RNR-5105		Resolved	May 28
Employee Central	The issue is that forward propagation for recurring pay component records is failing for deleted data. This affects all customers using forward propagation of Compensation Information with recurring pay components. We are aware of this issue and are working on resolving it. There is no workaround available for this issue.	ECT-164603		Resolved	April 23
Employee Central	It is currently not possible to create the Adhoc Report - Employee Profile for Badges. We are aware of this issue and are working on resolving it. There is no workaround available for this issue.	ECT-164760		Resolved	April 23
Employee Central	When you add data for dependents of existing employees, not all information is synced to the Russian Data Center. While adding data, only Person Information, and Person Relationship Information is synced. While deleting data, only Personal Information, Address, and Person Relationship Information is synced. We are aware of this issue and are working on resolving it. There is no workaround available for this issue.	ECT-165331		Resolved	April 30
Employee Central	When adding and deleting a pay component in the New Hire process, the Annualized Salary Group fields is not updated. We are aware of this issue and are working on resolving it. There is no workaround available for this issue.	ECT-165432		Resolved	April 30
Employee Central	When attachments are added in the new hire through New Hire Wizard or MPH or rehire for employees, the users_sys_id and person_id_external fields are not automatically added in log record, which is required for auditing purposes. This affects all customers with legal entities in Russia using the Russian Data Privacy feature. We are aware of this issue and are working on resolving it. There is no workaround available for this issue.	ECT-165582		Resolved	May 14
Employee Central	While importing Job History, if your import file contains incorrect association information between Foundation Objects and/or Generic Objects, the data import fails with an error. Workaround: Download the logs and resolve the issue with the help of SAP Customer Support. Refer to the KBA 3049455 for more details. We are aware of this issue and are working on resolving it.	ECT-165880		Resolved	April 30
Employee Central	While importing data, if you have set a custom value for the real-time threshold setting on the Import Employee Data page, the default value (10) is considered instead to determine if the job must be executed synchronously or asynchronously based on the number of records present in your import file. We are aware of this issue and are working on resolving it. Workaround: There is no workaround currently available.	ECT-166905		Resolved	June 4
Employee Central	The event reason becomes a mandatory field when using ODATA for 'Correct' operations for Job Information records on Centralized services. We are aware of this issue and are working on resolving it. There is no workaround available for this issue.	ECT-167375		Resolved	May 28
Employee Central	When you use a balance rule function, for example Calculate Balance(), in the accrual transfer rule, entitlements are not recalculated correctly for time account types with the "Entitled as Transferred" entitlement method. We are aware of this issue and are working on resolving it.	TIM-23429		Resolved	May 28
Employee Central	When the user requests an absence on their mobile device that includes April 4, 2021, when the clocks are set back in the time zone for Sydney, an extra day is added to the API result. We are aware of this issue and are working on a resolution. Workaround: Request the absence on the Web user interface, which works as expected.	TIM-23639		Resolved	May 14
Employee Central	We have an issue with the Master Data purge if one of the Alert object is inactive. There is no work around. We are working on a fix for this issue.	TIM-23712		Resolved	May 7
Employee Central	Manager sees two unnecessary subtabs "Time Accounts" and "Work Schedule" in Time Administrator Workbench when Time off for LOA is enabled. There is no workaround for this issue. We are working on resolving the issue.	TIM-23796		Resolved	May 14
Employee Central	Job Info import using centralized services can result in an error related to time recording variant validation. The error can occur if time recording variant field is not enabled in Job Info data model. The default value is not set if a job information record does not have time related field changes. As a workaround, customer can deactivate centralized services for job info in admin tools. We are working on a fix for this issue.	TIM-24048		Resolved	May 28
Employee Central	When an absence includes an attachment, the absence view dialog displays no data when launched using Time Workbench. Workaround is to click on Edit absence and then open the view absence dialog again. We are working on a fix for this issue	TIM-24087		Resolved	May 28
Employee Central	When doing a change on the "Create Payout" screen in the Time Admin workbench, the Posting Date gets changed automatically. For each field change made, one day is deducted. We are aware of this issue and are working on resolving it. Workaround 1: Before clicking on Submit button in the Payout UI, adjust the Posting Date to the desired posting day +1. So if you want to have May 19 as posting date, change it to May 20, then click submit. The error changes the Date to May 19 and this will be persisted in the database then. Workaround 2: After submitting a Payout with then a wrong Posting date, you could go to Admin Center > Manage Data, search for the "Time Account Payout" instance and correct the date manually to the right value. Workaround For Termination scenarios: You can simply use the Admin Payout scenario and do the Payout here using the workaround already mentioned in Workaround 1. The normal termination can then be processed without doing the payout there. This will involve additional effort, but is currently the only workaround for termination scenario until the patch date.	TIM-24173		Resolved	May 28
Goals	When users cascade personal goals, Metrics Lookup Table can't be edited because the metric-lookup-table field can't be retrieved. We are aware of this issue and are working on resolving it.	TGM-14446	TGM-10735	Resolved	April 23
Goals	An error regarding the Status Report reminder email occurs when users save the changes to Goal Alignment Chart settings. We are aware of this issue and are working on resolving it.	TGM-14559	TGM-11622	Resolved	May 28
Integration	Permission related Error Message is seen when saving an Integration in Integration Center and when saving a Security Artifact in Security Center, respectively. We are aware of this issue and are working on resolving it. There is no workaround available for this issue. For more information, refer: https://launchpad.support.sap.com/#/notes/3058040 https://launchpad.support.sap.com/#/notes/3056281	INT-11961		Resolved	May 28
Integration	There are UI related discrepancies in the following tiles: Other Keys, HTTPS Trust Certificates and SAP Cloud Root CA, in Security Center. We are aware of this issue and are working on resolving it. For more information, refer: https://launchpad.support.sap.com/#/notes/3056646	INT-12793	INT-9586	Resolved	May 28
Integration	There are UI related discrepancies in the following tiles: OAuth Configurations, X509 Certificates and Destination Settings, in Security Center. We are aware of this issue and are working on resolving it. For more information, refer: https://launchpad.support.sap.com/#/notes/3056646	INT-12794	INT-9586	Resolved	May 28
Learning	Users are encountering issues with SCORM 2004 and SCORM 2004 2nd Edition content when the Course Home feature is enabled for instructor-led with online content courses and the content objects are associated to an item without a SCORM package. For SCORM 2004, users are not able to launch content objects. For SCORM 2004 2nd Edition, users can launch content but they aren't able to complete the content object. We are aware of this issue and are working on resolving it. Workaround: Import SCORM content as a full package instead of individual content objects and associate the package to the item.	LRN-107612	LRN-82509	Resolved	May 28
Learning	When an administrator exports legacy questions that have an associated image, the image isn't getting exported with the question. We are aware of this issue and are working on resolving it.	LRN-113101		Working As Expected	May 28
Onboarding	When the corporate representative uploads the Form I-9 documents, the documents do not appear in the Dashboard. We are aware of this issue and are working on resolving it. Workaround: The corporate representative can view the uploaded documents in Admin Center > Manage Documents.	OBX-16797	OBX-12372	Resolved	May 7
Onboarding	When viewing the Form I-9 PDF, the new hire's information is truncated and difficult to read. We are aware of this issue and are working on resolving it.	OBX-17032	OBX-12372	Resolved	May 7
Onboarding	When the corporate representative completes the Form I-9 Section 2, the Employer Details are captured but not populated in the I-9 audit trail. We are aware of the issue and are working to resolve it.	OBX-17190		Resolved	May 7
Onboarding	In Onboarding Documents, the signed Form I-9 Section 1 and Section 2 signature pages are available as individual PDFs instead of being combined into a single merged PDF document. We are aware of this issue and are working on resolving it.	OBX-17412	OBX-12372	Resolved	April 30
Onboarding	When the new hire updates their Form I-9 List A documentation, the update is not recorded on the PDF form or recorded for audit. We are aware of this issue and are working on resolving it.	OBX-17424		Resolved	May 7
Onboarding	When the hiring manager completes Form I-9 Section 2, the Candidate Details page shows the task was completed by an external user instead of the hiring manager. We are aware of this issue and are working on resolving it.	OBX-17475		Resolved	May 7
Onboarding	When the corporate representative is adding the I-551 card to Section 3, the I-551 number field is marked as mandatory. This field should be optional to support older cards issued prior to 1992. We are aware of the issue and are working to resolve it.	OBX-17480		Resolved	May 7
Performance Management	Ratings that are given in Stack Ranker can't be saved. We are aware of this issue and are working on resolving it. Workaround: Give ratings directly on the form.	PMU-14057		Resolved	April 23
Performance Management	After the User Import tool is used, customers will receive an email notification about job results that contains unexpected error information. We are aware of this issue and are working on resolving it.	PMU-16378		Resolved	May 21
Performance Management	The "Open&Save Documents" function in Form Template Settings doesn't work properly. We are aware of this issue and are working on resolving it.	PMU-16391		Resolved	May 28
Platform	Post migration of competencies from Job Profile Builder to Center of Capabilities, role-based permissions necessary to create and manage competencies in Center of Capabilities aren't automatically enabled. We are aware of this issue and are working on resolving it. Workaround: Configure the role-based permissions for Center of Capabilities in Admin Center: - Manage Center of Capabilities > Capability Library Structure: to be able to create and manage the capabilities library structure consisting of libraries, categories, and groups. - Manage Center of Capabilities > Competencies: to be able to create and manage competencies. For more information, see the topics related to setting up role-based permissions in the Center of Capabilities guide.	EAS-28219		Resolved	April 30
Platform	In the legacy competency picker, where users add competencies to Performance Management forms, competencies and competency families aren't listed in an alphabetic order in the By Role tab. We are aware of this issue and are working on resolving it.	EAS-28571		Resolved	May 28
Presentations	The Team Summary tile isn't displayed under the My Team section for managers who have been granted necessary permissions. We're aware of this issue and are working on resolving it.	TRVW-2943		Resolved	May 28
Recruiting	The bottom border doesn't appear for operator fields while creating a requisition on Short Requisition Form Page. We are aware of this issue and are working on resolving it. There is no workaround available for this issue.	RCM-96223	RCM-84032	Resolved	May 28
Recruiting	When an operator's name contains an apostrophe ('), the name is not visible on saving the job requisition if the operator has write permission on the field. There is no workaround available for this issue. We are aware of this issue and are working on resolving it.	RCM-96764		Resolved	May 28
Reporting	If a custom field based on Position or Competency is configured within another object (for example, jobInfo), the custom field appears twice in the (Job Information) table in Story reports. We're aware of this issue and working on resolving it. There is no workaround available for this issue, as it has no impact on the reports. Although, the field appears twice, it's the same field and you can select any one of them for reporting purposes.	AYT-35302	AYT-30254	Resolved	May 7
Succession Management	The setting "Hide succession nomination history entries prior to this date (leave blank to show all entries)" (in Admin Center > Nominations Set Up) does not take effect in the feature "Viewing Nomination History for a Nominee in Talent Card and People Profile". We are aware of this issue and are working on resolving it.	SCM-15593		Resolved	June 4

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Keywords

1H 2020, 2H 2020, 2005, 2011, known issue, bug, error, fix, release, production, preview, data, center , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-RCM , Recruiting Management , LOD-SF-LMS , Learning Management System , LOD-SF-SCM , Succession Management , LOD-SF-PRS , Presentations , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-EC , Employee Central , LOD-SF-GM , Goal Management , LOD-SF-CAL , Calibration Module , LOD-SF-INT , Integrations , Bug Filed

Product

SAP SuccessFactors HXM Suite all versions

Attachments

1H_20211H_2H_2020_Known Issues_June_4_2021.xlsx