SAP Knowledge Base Article - Public

2692794 - Error "Creating data not possible; creation disabled", When Importing Sales Order Using Data Workbench

Symptom

You receive the below error message when you try to import Sales Order using Data Workbench.

Creating data not possible; creation disabled

Or

While creating the Sales Orders using the OData Service for POST function, you see the error:

Creating data not possible; creation disabled
Item total values modifications are possible only for view object

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Data Workbench workcenter
  2. Go to Import view
  3. Select the radio button for Individual Object
  4. Go to Insert tab
  5. Go to Standard Object tab
  6. Search for the Data Workbench object Sales Order
  7. Select Download
  8. Fill data in the fields
  9. Save the file
  10. Select Next and Browse for the file
  11. Select Upload
  12. Choose Next
  13. Select Import
  14. In the Monitor view, check for the respective Task ID
  15. The record in the file have the Processing Error

Or 

Execute the Request payload for the POST method for the CustomerOrderCollection https://myxxxxxx.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/CustomerOrderCollection

where xxxxxx represents the tenant

Cause

The error could be due to one of the below reasons:

  1. You are trying to create a Sales Order with Document Type example ZPQR which has Maintenance Mode set as Internal in Maintain Document Types in Sales Orders activity in Business configuration.
  2. In the OData Request payload, the NetAmount is passed for header and item. 

where ZPQR represents the Document Type for Sales Order

Resolution

It is not possible to create Net Value/ Total/ Tax for an Internal Order and it is an expected behavior. These fields are only to be set for Orders with Maintenence mode External only.
For Internal Order, these internal pricing details will be calculated automatically. To create Internal Pricing, you may use the object Sales Order Pricing in Data Workbench.

NetAmount should get calculated in C4C provided the price conditions are maintained for the item type. Create the Sales Order without the NetAmount in the Request payload.

Keywords

Sales Order, Pricing, creation disabled, Maintenance Mode, Internal, Maintain Document Type, External, CustomerOrderCollection, creation disabled, NetAmount, Document Type , KBA , creating data not possible , pricing , sales order , creation disabled , view object , maintain document types , netamount , maintenance mode , customerordercollection , LOD-CRM-INT-DWB , Data Workbench , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions