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2692328 - Error when sending email "Recipient Address x.y@abc.com not allowed"

Symptom

When sending an email, the following error occurs:

Recipient Address x.y@abc.com not allowed

The output request for channel email cannot be triggered out successfully.
The output request can determine the 'To' email address from BRF+, but the status of this output request is 5 (failed), and the output management log shows the following:

Start processing of output for user XY at 14/1209/2019 16:13:29 (UTC).
Processing of output item (Application Object Type) with ID xxx.
Processing of output item with technical ID (UUID) using channel EMAIL.
A technical error occurred when sending the email.
Recipient address x.y@abc.com not allowed


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Environment

SAP S/4HANA Cloud

Keywords

E-mail, Email, emailing, Email Notification, Create Correspondence, cl_aps_om_send_address, _check_address, Payment Advice Document, QUEUE_PAYM_ADV; PAYM_ADV; FIN_FO_PAYM_ADVICE , KBA , CA-GTF-OC , SAP S/4HANA output management , FI-FIO-AR , Fiori UI for Accounts Receivable , BC-SRV-COM-OM , Output Management: E-Mail Services , Problem

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