Incorrect default query Related to Account shows in Contact OVS (Object value selector) screen for Involved Parties.
SAP Cloud for Customer
Reproducing the Issue
Go to the Sales workcenter.
- Go to the Opportunities view.
- Open Opportunity XYZ (XYZ represents the opportunity id).
- Go to the Contacts tab.
- Click on the Add button.
- Select any role.
- Click on value selection of name field.
- Default query is Related to Account.
- Now click on advance search.
- Click on Organize query.
Here you can see the default query selected is All, but still the default query is showing Related to Account on Contact OVS screen.
The above example is for Opportunities, but the same applies for any Contact OVS throughout the system.
This is so designed considering the real world business use case, whenever certain documents are being created for an Account, it would be logical that Contacts from that Account would be added as involved party. It's pretty rare to involve non-related contacts in the documents. This applies for any Contact OVS for Involved Parties throughout the system.
System behavior works as designed.
Wrong default query, Default query All, Related to Account query, Contact tab, Opportunity, involved parties , KBA , opportunity , contacts tab , default query , related to account , LOD-CRM-ACC , Account , LOD-CRM-OPP , Opportunity Management , LOD-CRM-CON , Contact , Problem