SAP Knowledge Base Article - Preview

2689453 - Identity Authentication Service shows a pop-up asking for user and password


  • When performing SAML authentication via an Identity Authentication Service tenant (IAS), a pop-up appears asking for credentials. After that, the regular logon page is presented.
  • This can happen in the browser or in the IBP Add-on for Excel.



Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Cloud Platform Identity Authentication Service
  • SAP Integrated Business Planning (SCM IBP Cloud)


Identity Authentication all versions ; SAP Integrated Business Planning for Supply Chain all versions


popup pop up prompt username password cloud identity sci ias idp identity provider, IBP, excel, add in , KBA , whitelist , BC-IAM-IDS , Identity Authentication Service , Problem

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