SAP Knowledge Base Article - Public

2688923 - User Locked After Changing the Password


After changing the SAP Logon Password, when you try to login for the first time you receive the below error and further your Account gets locked.

Error Message “too many failed attempts”


SAP Cloud for Customer

SAP Business ByDesign


There can be multiple reasons for this issue as mentioned below:

  1. Another device which was used before with a previous password tries to access the system as soon it connects to the network, it can be mobile device, laptop, check if any device is trying to login automatically
  2. Mostly devices with wireless access can cause this behavior. Remove all stored network of those devices with old password
  3. The old credentials might be saved on an application, like the Outlook Addin, Print Manager, etc.



Make sure that the Old password is changed to the new Password from all the above-mentioned places.

In case issue is due to the Outlook Integration as the Old password is saved in the outlook plugin, in that case, when you change the password, make sure to change the SAP logon password in the Outlook plugin as well following the below steps.

  1. Go to Outlook and Select
  2. Select Logon
  3. Enter the new Password in the Log On to SAP Cloud for Customer
  4. Enter the New Password

IMPORTANT: In case you are not able to locate the place where the wrong password was set, quick remedy is to change the logon user ID to another ID (new) so that the incorrect logon attempts would not affect this user anymore.



Password Locked, Password Change, E-mail Integration , Email plug-in password , KBA , locked , user , first attempt , password , SRD-CC-IAM , Identity & Access Management , Problem


SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions