SAP Knowledge Base Article - Public

2688782 - Unable to launch an online offer with e-signature

Symptom

When trying to create an online offer with e-signature, Docusign does not launch.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Try to launch an offer letter by clicking Online Offer with e-signature. Nothing gets launched and the user stays on the same page.

Cause

User is not using an unique e-mail address. This is common with a recent instance refresh if e-mail addresses are masked to example "dummy@sap.com".

Resolution

Ensure that the user launching the offer letter has an unique e-mail address. DocuSign only allows one e-mail address to be tied to one DocuSign recruiting user account per environment (demo and production). Even when testing, each recruiting user creating Online offers with eSignature requires a unique e-mail address.

Keywords

Offer Letter, Docusign not working, Docusign, e-signature not working, user, esignature , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions