SAP Knowledge Base Article - Preview

2687965 - PMW tool fails to start with Access Denied


  • Promotion management wizard ( PMW ) tool fails to start on the server with an Access Denied error referring to a log in subfolder folder c:\users\<accountname>\...
  •  Upon checking the log file, the following errors are revealed  java.lang.UnsatisfiedLinkError: Could not load SWT library. Reasons:
    • C:\Users\<accountname>\.swt\lib\win32\x86_64\swt-win32-4530.dll: Access is denied.
    • C:\Users\<accountname>\.businessobjects\promotionManagementWizard\config\org.eclipse.osgi\283\0\.cp\swt-win32-4530.dll: Access is denied.
    • Can't load library: C:\Users\<accountname>\.swt\lib\win32\x86_64\swt-win32.dll.
    • C:\Users\<accountname>\.swt\lib\win32\x86_64\swt-win32-4530.dll: Access is denied.
  • Issue occurs even when run as administrator
  • Issue occurs even after granting exclusive priveleges on PMW folders.
  • Tested another user account and that had same issues as well.



  • SAP BusinessObjects BI Platform 4.2 SP5 & above
  • Windows Server platform


SAP BusinessObjects Business Intelligence platform 4.2


4.2, SP5, PMW, promotion, wizard, fail, swt, cannot, launch, access, denied , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.