SAP Knowledge Base Article - Public

2687419 - Cannot search for an item within a catalog

Symptom

Item cannnot be found within the catalog/library search. Item is added in the Library and Library is available for the user.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Browse item in the User Library search and no results found will appear.

Cause

The SKU associated to the item needs to be displayed in the Library.

Resolution

  1. Check the SKU on the item record. If SKU is not showing, make sure to add this on the record configuration by going to System Admin > Configuration > Record Configuration > Item
  2. Finance > Master Inventory
  3. Enter the SKU #> Edit
  4. Enable "Available in Library:"

MasterInventory_Library.png

See Also

KBA 2186608 - Item not appearing in User catalog search

Keywords

catalog, search, cannot find item, SKU, display in catalog, library, not show , KBA , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS-ITE , Items , Problem

Product

SAP SuccessFactors Learning all versions