SAP Knowledge Base Article - Public

2687239 - (SCR) - Delete PDF Form of In Progress Candidate's Activity - Onboarding 1.0 [US I-9] [Service Request]

Symptom

How to delete candidates US I-9 and Federal or State Withholding form due to hire incorrectly entered information?

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Cause

Incorrect information was added in the panel which resulted to form shows wrong data

Resolution

For Live Customer(s)

Before support to acknowledge your request ensure that Onboarding activity is not yet signed by the Hiring Manager/Assignee in Orientation Step. If Onboarding activity is already completed, you may remove the form in Document Center (see KBA 2352184). Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident.

  • Subject: KBA 2687239 - Delete PDF Form of In Progress Candidate's Activity
  • Component: LOD-SF-OBD-SCR

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Permission delete PDF Form
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

Note

  • For US Process, if the activity is already completed  and E-Verify activity is created, please follow KBA 2244508 about E-Verify Correct Data workflow
  • If you would like to clear the value of the keys, please provide the fields to clear

 

Keywords

SAP SuccessFactors, Onboarding, Service Request; Software Change Request; SCR; SR, wrong, erroneous, in error, mistaken, inaccurate, imprecise, wide of the mark, off target, untrue, false, fallacious, US I-9, I9, USI9, Federal or State Withholding form, W4, SW4, remove, cut out, take out, edit out, cancel cross out, strike out, blue-pencil, ink out, scratch out, white out, rub out, erase, efface, wipe out, blot out, , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions