SAP Knowledge Base Article - Public

2686357 - JPB Maximum Character Limit - SuccessFactors Employee Profile

Symptom

Job Profile description resulted to error:

  • "Field undefined in US English is exceeding its max length;"
  • "Field Position Requirements: in US English is exceeding its max length;"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Employee Profile

Reproducing the Issue

From Admin Center, type in the Tool Search "Manage Job Profile". Select a Job Profile, Job Roles, ect.

img1.PNG

 

Edit Job Profile description and paste the content in it. An error "Field undefined in US English is exceeding its max length;" is displayed.

img2.PNG

Cause

  • Cause 1

    The description of the job has blank spaces after the end of the text as below:
    Two spaces.png
  • Cause 2

When copying a text from a Document with Bullet Point's.

Resolution

  • For Cause 1:

If there are black spaces after each bullet points, it might affect the format of the text and the character limit even if the text has less characters then the limit.

You have to ensure there are no black spaces in the end of each text description.

  • For Cause 2:
  1. Open the document with the text that you're trying to paste in the Manage Job Profiles;

document_1.jpg

  1. Copy and paste this text in Notepad (if have bullet points, please delete it); 

document_2.jpg

  1. Copy the text from Notepad and paste in the system again, using the Bullet Point's tool to add the bullet points again; 

document_3.jpg

  1. Click "I'm done". 
  • Other Cases:

The different sections available on Job Profile sections available on Job Profile has maximum length of 4000 bytes from the database side (the data stored can't go beyond 4000 bytes). So we have following scenarios when we face this issue:

Although customer inputted "abc" and we try to count only 3 characters in this case. But since these sections are HTML, formatted sections were stored the same data as <p>abc</p>, which is more than 3 characters. So eventually, maximum number of characters stored can be 3992 characters.

It´s not possible to increase the character limit.

Keywords

JPB; Create Job Profile; Character Limit; Job Description; Job Profile Error; , KBA , LOD-SF-EP-JPB , Job Profile Builder , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HXM Suite all versions