SAP Knowledge Base Article - Public

2686345 - Approvers are not Receiving Notifications From Approval Process


Approvers are not receiving notifications from Approval Process.


SAP Cloud for Customer


If the work center view IPad Offline is not assigned to Approvers, they will not receive notifications from the system.

This occurs if that work center view contains relevant tasks for approval processes.


In order to send notifications to any Approver, you should assign the work center view IPad Offline for those users:

  1. Go to the Administration work center.
  2. Go to the General Settings work view.
  3. Click Business Users.
  4. Select the relevant Approver user. 
  5. Click Edit.
  6. Select Access Rights option.
  7. Open the Business Role which the user is assigned to.
  8. Click View All.
  9. Go to Work Center and View Assignments.
  10. Flag the checkbox for Work Center/View ID IPAD OFFLINE.
  11. Click Save.
  12. Click Assigned Users.
  13. Select Update Users.

See Also

SAP Help Portal: Organize Work Centers and Work Center Views


Offline iPad, Approval Process, Notifications , KBA , LOD-CRM-LM , Lead Management , How To


SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1808