- US Form I-9 Section 2 is blank in New Hire's Onboarding Activity
- MA_I91_HaveDocuments is equals to No and no I-9 3 Business Days workflow triggered for the new hire (See KBA 2243647 for more information)
SAP SuccessFactors Onboarding 1.0 - All Versions
The start date (WOTCStartDate) of the new hire is removed or deleted.
For Live Customer(s)
The system removes the value of WOTCStartDate hence I-9 3 Business Days workflow is not created. To rectify this behavior, SAP SuccessFactors Cloud Product Support engagement is needed and a Support Incident is required to facilitate this reported issue. In addition, please follow the template when creating an incident and provide the needed information below.
- Subject: KBA 2686327 - I-9 3 Business Days Workflow not Created due to WOTCStartDate Missing in New Hire's Data
- Component: LOD-SF-OBD-I9
SAP SuccessFactors, Onboarding, OBD, ONB, LOD-SF-OBD, DHS, United States Department of Homeland Security, United States Citizenship and Immigration Services, USA, United States of America, Verification, Verify, Employment, I-9, I9, SSA, Social Security Administration, Authorized, Work, Panel, Process, I9 3 Business days, 72 Hour, WOTCStartDate, MA_I91_HaveDocuments equals to No , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem