SAP Knowledge Base Article - Public

2685975 - Application Error when accessing "Manage Templates" - Recruiting Management

Symptom

When you try to access admin tool "Manage Templates", an application error occurs.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

  • SAP SuccessFactors Recruiting Management 
  • SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Go to Admin Center > Manage Templates
  2. An application error occurs

Cause

This is caused by the following two Performance Management permissions.

  • General User Permission - Hide 'All active/inactive employees' option in Launch Forms wizard
  • Manage Form Templates - Comprehensive template configuration for PMv12

When 'Comprehensive template configuration for PMv12' is granted to the permission role, the error won't occur.

When 'Comprehensive template configuration for PMv12' is not granted to the permission role, you need to select 'Hide 'All active/inactive employees' option in Launch Forms wizard'.

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Resolution

Please review the user's permission via Admin Center > View User Permissions.

If the user doesn't have the permission 'Comprehensive template configuration for PMv12', please select the following permission for the relevant permission role.

  • General User Permission - Hide 'All active/inactive employees' option in Launch Forms wizard

Keywords

Manage Templates, Role-based Permission, template.GetTemplateCount, Exception encountered while authorizing user for activity , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors Recruiting all versions