SAP Knowledge Base Article - Public

2685927 - Incorrect ApplicantPage Link in New Hire Paperwork after Account Migration [Service Request] - Onboarding 1.0

Symptom

When new hires join and access new hire paperwork, they are seeing the following error: "The account is in the process of maintenance and will be available soon. Please wait. Thank you.".

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

When New Hire click the paperwork link or paperwork tile, it directs to an incorrect page

Cause

The ApplicantPage data key of affected candidate's HRData is not updated with the new URL.

For example:

  • Before-Migration ApplicantPage URL: https://onboarding4preview.sapsf.com/ONB/ApplicantPage.aspx
  • After-Migration ApplicantPage URL: https://onboarding8preview.sapsf.com/ONB/ApplicantPage.aspx

Resolution

For Live Customer(s), Implementation Partner(s), and Consultant(s)

After post-migration, if you encounter this case; kindly direct your concern to SAP Product Support. Using SAP Expert Chat or Support Incident, please follow the template when creating an incident and provide the needed information below.

  • Subject: KBA 2685927 - Incorrect Link in New Hire Paperwork after Account Migration
  • Component: LOD-SF-OBD-SCR

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

Keywords

ApplicantPage, migration, URL, email, paperwork, new hire, paper work, incorrect, website , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions