Symptom
When adding sender domains gmail.com or yahoo.com the error message "To prevent the misuse of e-mail addresses, SAP only allows e-mails to be sent from domains that are owned by you" is shown.
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
-
Go to Business Configuration.
- Go to view Overview.
- Search for E-mail and Fax Settings.
- Click the link for the activity.
- On left side, see the Allowed Domains.
- Enter gmail.com or yahoo.com
- Save
- Error is triggered
Cause
Sending the mails with sender address as gmail.com or yahoo.com is not supported in C4C tenants.
By doing thisour IP's and domain can get added to blocklist.
Resolution
This is the system behavior.
Keywords
KBA , AP-RC-OUT , Output Management , Problem
Product
SAP Cloud for Customer core applications all versions