SAP Knowledge Base Article - Public

2685423 - Sending Domains and Not Supported


When adding sender domains or the error message "To prevent the misuse of e-mail addresses, SAP only allows e-mails to be sent from domains that are owned by you" is shown.


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration.
  2. Go to view Overview.
  3. Search for E-mail and Fax Settings.
  4. Click the link for the activity.
  5. On left side, see the Allowed Domains.
  6. Enter or
  7. Save
  8. Error is triggered


Sending the mails with sender address as or is not supported in C4C tenants.
By doing thisour IP's and domain can get added to blocklist.


This is the system behavior.


KBA , AP-RC-OUT , Output Management , Problem


SAP Cloud for Customer core applications all versions