Symptom
- Runtime failure running bundles with destination via FTP
- In Job Status there is an error message "FTP unable to connect Error occurred sending FTP data"
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SuccessFactors Workforce Analytics (ANA) - All versions
Reproducing the Issue
-
Go to Report Distributor
- Create a bundle
- Set destination to FTP
- Go to FTP Configuration and configure your FTP
- Run the bundle and see the error message in Job Status
Cause
The Directory set in Admin > FTP Configuration does not exist and the username may not have permission to create a new folder in the FTP.
The path is case sensitive, so you need to type the exact name of the folder e.g. if the path is "/index/Folder" but you put "/index/folder", the bundle will fail
Resolution
Review the folder name in your FTP and set the exact path (case sensitive) under Directory in FTP Configuration page.
See Also
2283199 - Report Distributor fails to deliver to SFTP
2459740 - Report Distributor Runtime failure - Encountered a problem while processing E-mail
Keywords
FTP unable to connect Error occurred sending FTP data Report Distributor path directory folder FTPConnectionUtils ChangeToTargetDirectory fail on FtpConnection CreateDirectory , KBA , LOD-SF-ANA-RDT , Report Distributor (Advanced Reporting, ORD) , Problem