2682385 - FTP unable to connect Error occurred sending FTP data

Symptom

Runtime failure running bundles with destination via FTP
In Job Status there is an error message "FTP unable to connect Error occurred sending FTP data"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SuccessFactors Workforce Analytics (ANA) - All versions

Reproducing the Issue

Go to Report Distributor
Create a bundle
Set destination to FTP
Go to FTP Configuration and configure your FTP
Run the bundle and see the error message in Job Status

runtime failure.png

Cause

The Directory set in Admin > FTP Configuration does not exist and the username may not have permission to create a new folder in the FTP.
The path is case sensitive, so you need to type the exact name of the folder e.g. if the path is "/index/Folder" but you put "/index/folder", the bundle will fail

ftp config.png

Resolution

Review the folder name in your FTP and set the exact path (case sensitive) under Directory in FTP Configuration page.

Keywords

FTP unable to connect Error occurred sending FTP data Report Distributor path directory folder FTPConnectionUtils ChangeToTargetDirectory fail on FtpConnection CreateDirectory , KBA , LOD-SF-ANA-RDT , Report Distributor (Advanced Reporting, ORD) , Problem

Product

SAP SuccessFactors Workforce Analytics all versions

2682385 - FTP unable to connect Error occurred sending FTP data - Report Distributor