SAP Knowledge Base Article - Preview

2682007 - Unable to open or save email attachments in CDT while running in Protected Mode


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  • You are not able to open or save e-mail attachments when using the Communication Desktop (CDT)
  • The Internet Explorer (IE11) Protected mode turned on
  • Log files cannot be located in the traditional %temp% folder



  • SAP Contact Center 7.0
  • Microsoft Windows 10
  • Internet Explorer 11


SAP Business Communications Management 5.5 ; SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, trusted side, protected, protective mode , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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