SAP Knowledge Base Article - Public

2681943 - Delete User feature is grayed out in ORD User Maintenance

Symptom

When trying to delete a user from the User's Maintenance section, user will notice that the Delete User feature is grayed out and cannot be clicked.

Environment

SAP SuccessFactors Reporting (ORD)

Reproducing the Issue

1. Go to ORD User Maintenance section

2. Select a user to delete

3. Delete User feature is grayed out and cannot be clicked

Cause

Instance has GDPR setup configured. You will notice this if you see the note  "(Change logging is on)" next to User Summary in User Maintenance section

Screenshot.jpg

Resolution

User can use the Bulk Delete User feature to delete the user or users desired to be removed in the list.

Keywords

Delete User, ORD, User Maintenance, Change logging is on, GDPR , KBA , LOD-SF-ANA-ORD , Online Report Designer , How To

Product

SAP SuccessFactors Workforce Analytics 1805