The Generate Summary Action is disabled in the Appointment TI even though the Appointment category is maintained in Fine-Tuning.
SAP Cloud for Customer
Reproducing the Issue
Go to the Activities work center.
- Go to the Appointments view.
- Open the Appointment DEF (DEF represents the Appointment ID).
- Select the Actions button.
- The Generate Summary Button is Disabled.
The Appointment DEF is not associated with an Account ID.
Appointment summary generation requires an associated Account. Once you add an Account to the Appointment, the Generate Summary action will be enabled.
KBA , LOD-CRM-ACT , Activities , Problem