SAP Knowledge Base Article - Preview

2681482 - XP server hangs with all requests after server upgrade - SAP ASE


  • After ASE upgrade, XP server hangs without responding all requests.
  • Any command issued to XP server returns error like below:

1> xp_cmdshell 'ls'
Msg 11496, Level 16, State 7
Server 'xxx', Procedure 'xp_cmdshell', Line 8
Cannot read from site 'xxx_XP'. Please check the XP Server error log file for detailed error description.
(return status = -6)
Msg 7212, Level 11, State 2
Server 'xxx', Line 1
Can't close connection 2 on site 'xxx_XP' because it is not active.

  • However, XP server appears to be running by checking the OS process
  • XP log may print the error below, but the environment variables are pointing to the correct lib path.

CS-Library error Layer(1) Origin(4) Sev(6) 10 - comn_cryptolib_load(): user api layer: internal common library error: Failed to load library '%1!'.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Adaptive Server Enterprise (ASE) 15.7
  • SAP Adaptive Server Enterprise (ASE) 16.0 SP03 PL4


SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0


XP server, Msg 11496, Msg 7212, xp_cmdshell, upgrade , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-SYB-ASE-CE , ASE Cluster Edition (Standalone) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.