SAP Knowledge Base Article - Preview

2680867 - Check if the system user is locked when configuring and LDAP user store on SAP Cloud Platform

Symptom

An LDAP user store on SAP Cloud Platform Identity Authentication Service is configured, but the end-user is getting a "Sorry, we could not authenticate you. Try again" error when attempting to log in.


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Environment

  • SAP Cloud Platform
  • SAP Cloud Platform Identity Authentication Service
  • SAP Cloud Connector
  • SAP Cloud Platform Connectivity

Product

Identity Authentication 1.0 ; SAP Cloud Platform 1.0 ; SAP Cloud Platform Connectivity 2.0 ; cloud connector 1.0 for SAP HANA Cloud Platform

Keywords

LDAP, active directory,user store, authentication, locked system user, cloud connector,identity authentication tenant,corporate user store,incorrect credentials,IAS , KBA , BC-IAM-IDS , Identity Authentication Service , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , How To

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